Customer Refund Policy
We stand behind the craftsmanship of our verified creators. Because all assets are unencrypted digital downloads, our refund policy balances customer fairness with digital rights protection.
14-Day Guarantee Window
Eligible refund requests submitted within 14 calendar days of original purchase date will be thoroughly reviewed.
Creator Response Window
Verified creators are required to respond to technical help requests and bug reports within 48 business hours.
Fair Dispute Escalation
If an author fails to address a critical software bug, Templatedash platform engineers intervene and issue a full refund.
When You Are Eligible for a Full Refund
- Broken or Non-Functional Source CodeThe template throws fatal build or compile errors on clean installation and the author is unable or unwilling to provide a working fix within 48 business hours.
- Misleading Item Description or OmissionThe template is materially different from what was advertised in the item description or live interactive preview demo.
- Security Vulnerability or Malicious ScriptsThe code archive contains backdoors, obfuscated tracking code, or unpatched high-severity CVE vulnerabilities.
- Unresponsive Template CreatorThe creator has not responded to your technical support ticket or private discussion within 48 business hours.
- Accidental Duplicate PurchaseYou accidentally purchased the exact same template or license multiple times in the same checkout transaction.
When Refunds Cannot Be Granted
- "Change of Mind" After Full Source DownloadOnce the complete unencrypted source code, Figma files, and assets are downloaded, we cannot revoke physical possession of the digital package.
- Lack of Required Technical ExpertiseWe cannot issue refunds if you do not possess the required technical knowledge (e.g. Node.js, React, Docker, PHP) clearly outlined in the template requirements.
- Third-Party Hosting / Server IncompatibilitiesYour custom server or shared hosting does not meet the specified minimum requirements stated on the template page (e.g. Node 18+ required).
- Features Never Advertised in DescriptionAssuming a template includes custom integrations, external third-party software, or services not explicitly documented.
- Requests Submitted After 14 Calendar DaysDispute requests submitted beyond the 14-day warranty period from checkout cannot be processed.
How to Request Technical Assistance or a Refund
Follow our structured 3-step resolution process for immediate help.
Contact the Creator First
Open a question in the template's Product Discussion tab or send a private support message to the author with error logs and reproduction steps.
Allow the Creator Time to Fix It
Template creators are given 48 business hours to examine the bug, commit a patch, or publish an updated release package.
Templatedash Platform Escalate
If the author cannot resolve the issue or remains unresponsive, submit a ticket to our Help Center. Our engineers inspect the code and refund your account.
Need to open a support inquiry or dispute?
Our support team replies as soon as possible.