Templatedash Support & Documentation

How Can We Help You?

Explore answers to frequently asked questions, learn how to install and customize templates, or get in touch with our engineering team.

Purchases & Downloads

Where your files are and how updates work.

  • Your files are available right after checkout and stay in My Downloads, where you can download them again at any time.
  • When a creator publishes an update, the new version appears in the same place at no extra cost.
  • No confirmation email? Sign in with the email you used at checkout: your purchases are listed in your dashboard.
Read the Delivery Policy

Licensing & Rights

Which licence you need.

  • Regular License: Use the item in 1 single end product where end users are not charged to access the software (for example a company website, portfolio or a free app).
  • Extended License: Use the item in 1 single end product where end users are charged (for example SaaS subscriptions, in-app purchases or paid app downloads).
  • Each licence covers one end product, so three client websites need three licences.
Read the Terms of Service

Creator & Selling

Selling your templates on Templatedash.

  • Creators keep 85% of the net revenue of every sale (after tax and payment fees).
  • Listings are non-exclusive: you can keep selling the same item elsewhere.
  • Every submission is reviewed before it is published in the marketplace.
Read the Sell With Us

Billing & Refunds

When a refund is possible.

  • Refund requests can be made within 14 calendar days of purchase.
  • Eligible: the item is broken and the creator can't fix it within 48 business hours, it differs materially from its description, it contains malicious code, or you bought it twice by accident.
  • Not eligible: change of mind after downloading the full source, or missing features that were never advertised.
Read the Refund Policy

Where do I find my purchased templates and license keys?

How do I extract and run a template after downloading?

Are updates to templates free forever?

How does Templatedash creator royalty payout work?

What are the technical requirements to publish a template?

How long does template review take before going live?

Can I use one Regular License for multiple client websites?

When do I need to purchase an Extended License?

What payment methods does Templatedash accept?

How do I download a formal VAT/tax invoice receipt?

What is your refund policy if a template has a fatal bug?

Still Need Assistance?

Our support team replies as soon as possible. Open a ticket or ask about custom development.

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